Delivery & Returns
Processing Time
In general, processing time of your order is between 1-4 business days. However, this may vary during busy season (Halloween, con season etc.)
Shipping Time
Actual delivery time depends on the shipping method you choose. I will do my best to meet these shipping estimates, but cannot guarantee them.
Shipping to UK takes anywhere between 2-5 working days for 2nd Class and 1-3 working days for 1st Class.
Shipping to EU countries takes anywhere between 1-5 weeks for International Standard and 3-9 working days for International Express (Tracked).
Shipping to US/Canada takes anywhere between 2-6 weeks for International Standard and 3-9 working days for International Express (Tracked).
Shipping to South America, Asia and Australia takes anywhere between 2-8 weeks for International Standard and 4-12 working days for International Express (Tracked).
PLEASE NOTE that your parcel may be delayed by customs of your country as well as by your local postal service. This is the main reason why I CAN'T GUARANTEE when will your order be delivered. Please be patient - once your order is sent everything is up to post and unfortunately I don't have any control over international postal services or customs.
Shipping Costs
As the prices differ depending on your country, shipping method and the number of items you are ordering, I suggest you add the items you are interested in and use the shipping rate calculator in the Shopping Cart.
In general, you can choose between:
- Standard Shipping
- Express (Tracked) Shipping
- Priority Shipping (DHL Express/FEDEX)
The offered shipping methods will be displayed once you proceed to CHECKOUT.
Handling
All tattoos are packed in cellophane bag with instructions, sealed with a sticker. They are shipped in semi-thick paper/cardboard envelope to ensure your order arrive safe and sound.
Express shipping
If you need your order sooner please consider upgrading your shipping to EXPRESS (TRACKED) or DHL Express/FEDEX during checkout. Any requests to process and/or ship a “non-Express” order faster will be denied.
Please place order/s in plenty of time to avoid any delays if shipment takes longer than expected.
Please note that unless the "tracked" shipping option is chosen and paid for when checking out, there is no way to check on the current location of your order. I also will have no information regarding your order as tracking is needed for this. This is the risk you take when choosing international standard shipping. For the most part, this shipping option is reliable, but patience is needed during the shipping time as there is no way to check on the status of your order, please keep this in mind when choosing your shipping option at checkout. If you want insurance, faster shipping, and peace of mind please choose tracked shipping.
Shipping during Holidays
All orders are shipped Monday-Friday excluding holidays/UK bank holidays (I.E. Easter, Christmas etc). Please check shop announcements for bank holidays break. It is highly advised to place your order well in advance to avoid such delays due to postal carrier closure.
Duties
UK and Northern Ireland customers will never be charged for import taxes or duties.
International orders may incur import taxes or duties based on the value of the order and the tax-free threshold.
Payment of any duties and taxes is the responsibility of the recipient and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
If your order is returned to me due to unpaid import charges I will contact you within 24 hours via email letting you know of the following options:
1. Have it re-mailed. You must pay the reshipping cost to my PayPal account.
-OR-
2. Receive a partial refund. You will be refunded the order’s total amount minus shipping.
Wrong address
All orders are sent to the address provided by the customer during checkout. I am not responsible for lost letters due to an incorrect address. In this case refund will not be issued and buyer needs to place a new order. Once an order has shipped I am unable to redirect it.
Returns policy
If you no longer need the product you’ve received you may request a refund, but you must return the item unused and in original packaging. Please contact me at aluna.creates@gmail.com or use the Return form within 14 calendar days of receiving the item.
After I receive your order back, if approved, then your refund will be issued, and money will be returned to original method of payment within 7 workdays (public holidays not included).
Please be aware that you will be responsible for shipping costs for returning the item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service as standard shipping doesn't guarantee that items will be returned.
EXCEPTIONS
The following items cannot be returned:
- damaged Items
- opened & used Items
For defective or damaged products in transit, please contact me at aluna.creates@gmail.com or use the Return form to arrange a refund or exchange.
HOW DO I MAKE A RETURN?
It’s super simple! Send me an email at aluna.creates@gmail.com or use the Return form within 14 calendar days of receiving your item, Don’t forget to include:
- your name and address
- your order number
- the products and quantity you’d like to return
- the reason why you want to return it
I will take a look at your order and share the next steps with you.