Frequently Asked Questions
Ordering Tattoos
How to order temporary tattoo?
Ordering on AlunaCreates website is quick and easy. Simply visit Shop page, choose the tattoo for character you need and follow the steps to place an order.
If you don’t see tattoo you’re looking for please reach out to me at aluna.creates@gmail.com or use this form.
What do I get in my order?
You’ll receive application instructions, pro tip instructions, tips for troubleshooting and test tattoo along with tattoos of your choice. All packed securely in cellophane bag sealed with sticker to ensure your tattoo comes to you safe and sound.
Do you offer coupons?
Yes, from time to time the store will offer coupons. Follow me on Instagram, or subscribe to my email list to get all available coupons.
Why is my coupon not working?
All of my coupon codes are only for select purchases and timeframes. Please check and ensure that you have met the requirements of the code and try again. [IMPORTANT:The coupon codes cannot be used with Oopsie auctions.)
Can I use 2 or more coupon codes at once?
Yes, but only product and shipping codes can be combined.
Do you do custom orders?
Yes I do! Please get in touch via email aluna.creates@gmail.com or fill the form. [IMPORTANT: Custom orders are closed during mid September - mid November.)
I lost my tattoo instructions, do you have online version?
Of course, you can view digital version of instructions HERE
Application & Tattoo care
How to apply your temporary tattoo?
1. Remove the protective plastic film from the temporary tattoo.
2. Press the tattoo on your skin printed side down.
3. Cover the tattoo with wet cloth or sponge & allow paper to absorb the water.
4. Wait for about 30-40 seconds.
5. Slide off the paper to reveal your new tattoo!
For more details please visit HOW IT WORKS page.
How to remove your temporary tattoo?
Apply a generous amount of baby oil or rubbing alcohol onto your temporary tattoo. Wait few minutes to allow the tattoo to absorb the oil/alcohol. Rub gently with cotton pads or fingers until removed.
For more details please visit HOW IT WORKS page.
How long do your tattoos last?
That depends on the type of skin you have, but my tattoos usually last between 2-3 days. If kept in good condition they can last well over a week. How much you sweat will make a difference, and so will the location of the tattoo. Parts of the body where skin stretches more will make them wear off faster, particularly near joints and mouth. If it goes somewhere there’s rubbing or friction, that will reduce the number of days it will stay in place.
How to maximize the lifespan of tattoo?
ALWAYS allow your tattoo to dry to maximize its lifespan. For extra protection you can use hair spray after applying, then wait till hairspray dries and apply translucent cosmetic powder lightly with a soft brush. This will help matte out the design and add realism.
Can I apply the tattoo over makeup?
No, you have to put it before any lotions or makeup, otherwise it won't stick. If your makup is water-based you can try to apply tester tattoo over it and see how it works.
How do I store my tattoo?
If you decide to store your purchased temporary tattoo(s) for later use I highly suggest to keep it in original packaging. Avoid exposing to sun and do not keep in areas with high humidity.
If you choose to store your tattoos in anything other than the original packaging, it is at your own risk.
Are your tattoos safe?
Completely! My tattoos are clinically tested and are 100% safe for use on skin and are non-toxic. However if you have any kind of reaction, such as tingling or redness, please remove the tattoo immediately. It is not advised to use on sensitive skin or under 5’s.
Can I exercise and take showers?
You can definitely take showers because my tattoos are water-proof, as long as you avoid rubbing the tattoo, it should be fine. Try not to take a really hot shower as this can shorten lifespan of your tattoo. As for exercise, it depends what you get up to. But if you raise your body temperature or sweat a lot, they may wear off faster.
Delivery
Where do you ship to?
I ship worldwide!
Where does your store ship from?
United Kingdom.
How long is the processing time of my order?
In general, processing time of your order is between 1-4 business days. However, this may vary during busy season (Halloween, con season etc.)
How much does shipping to my country cost?
As the prices differ depending on your country, shipping method and the number of items you are ordering, I suggest you add the items you are interested in and use the shipping rate calculator in the Shopping Cart.
When can I expect my package?
Actual delivery time depends on the shipping method you choose. I will do my best to meet these shipping estimates, but cannot guarantee them.
Shipping to UK takes anywhere between 2-5 working days for 2nd Class and 1-3 working days for 1st Class.
Shipping to EU countries takes anywhere between 1-5 weeks for International Standard and 3-9 working days for International Express (Tracked).
Shipping to US/Canada takes anywhere between 2-6 weeks for International Standard and 3-9 working days for International Express (Tracked).
Shipping to South America, Asia and Australia takes anywhere between 2-8 weeks for International Standard and 4-12 working days for International Express (Tracked).
PLEASE NOTE that your parcel may be delayed by customs of your country as well as by your local postal service. This is the main reason why I CAN'T GUARANTEE when will your order be delivered. Please be patient - once your order is sent everything is up to post and unfortunately I don't have any control over international postal services or customs.
Do you have shipping upgrades?
Yes, I do offer express and priority shipping methods. In general, you can choose between:
- Standard Shipping
- Express (Tracked) Shipping
- Priority Shipping (DHL Express/FEDEX)
The offered shipping methods will be displayed once you proceed to CHECKOUT.
Which company will deliver my order?
I ship all orders with Royal Mail (except priority), they ship it to your country and in your country a local postal company takes care of the delivery.
For example: in Spain it can be MRW, Correos, SEUR or TNT Spain, in Australia it can be Australia Post, in the US it is usually USPS.
If you chose tracked service, you can contact USPS/your local post office with the tracking number as reference, once it has passed through customs.
All priority orders are shipped via DHL Express or FEDEX. Once your order is shipped you will receive an email with the provider and tracking number.
Will I be charged duties for my order?
UK and Northern Ireland customers will never be charged for import taxes or duties.
International orders may incur import taxes or duties based on the value of the order and the tax-free threshold.
Payment of any duties and taxes is the responsibility of the recipient and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
Where is my item?
As I am based in the UK and all International orders should take 1-3 weeks to be delivered. However customs clearance, particularly in the US, can hold up the process up to 6 weeks.
Please note that unless the "tracked" shipping option is chosen and paid for when checking out, there is no way to check on the current location of your order. I also will have no information regarding your order as tracking is needed for this. This is the risk you take when choosing international standard shipping. For the most part, this shipping option is reliable, but patience is needed during the shipping time as there is no way to check on the status of your order, please keep this in mind when choosing your shipping option at checkout. If you want insurance, faster shipping, and peace of mind please choose tracked shipping.
My order hasn’t arrived, what can I do?
Any delays are out of my control once your order is dispatched and are the responsibility and fault of Royal Mail and your local post office. The delays can happen due to various reasons such as delays in customs/Royal Mail strikes/COVID-19 pandemic.
If your package has been undeliverable to the address stated on your order, your local mail provider may send the package back to me. This usually happens after multiple attempts to deliver the package (IMPORTANT: Please check your local post office regularly as they tend to forget to leave a pick up note). If I receive the undelivered package I will inform you by email and issue you a full refund on the tattoos purchased, unfortunately I cannot refund the postage costs. Please note it can take up to three months for an undelivered package to be sent back, depending on the local mail company policies.
Refunds & Returns
Can I cancel my order?
If your order has been paid and you need to make a change or cancel an order, you must contact me within 24 hours. You can contact me at aluna.creates@gmail.com. Please include your full name, order number and request to change/cancel.
Once the packaging and shipping process has started, it can no longer be canceled.
Can I return my order?
I am happy to refund all unopened & unused items which are returned within 14 calendar days from delivery. Due to the nature of my products - hand made to order temporary tattoo(s), I do not accept returns or exchanges for obvious hygienic reasons if the item was removed from cellophane bag or seal sticker is broken.
Please note - you are responsible for covering postage costs to return your item. If there’s nothing wrong with the item shipping costs from UK will be deducted from final refund. Contact me for more information along with the return address. Once I receive your item, I will inspect it and notify you that I have received your returned item. I will immediately notify you on the status of your refund after inspecting.
If your return is approved, I will refund the full amount (except shipping costs) to your original method of payment. You will receive the credit within 7 working days, depending on your card issuer's policies.
I am not responsible for lost returns. Please obtain a proof of postage or tracking number for your records.
For more details please visit Delivery & Returns page.
Can I get a refund?
Your satisfaction is my #1 priority. Therefore, if you’d like a refund you can request one. You are eligible for a refund if:
- you received the wrong item. You can request a refund or a replacement.
- you no longer need the product you’ve received - you may request a refund, but you must return the item at your expense and the item must be unused and in original packaging
- your item was defective or damaged
- your order did not arrive due to factors outside of your control (e.g. lost in transit etc)
You can submit your refund/replacement request within 14 calendar days after the estimated delivery period has expired. You can do it by sending me an email at aluna.creates@gmail.com. I will notify you via email of the approval or rejection of your refund. If approved, then your refund will be processed, and the amount you spent for purchasing my product will automatically be applied to your original method of payment, within 7 work days (public holidays not included).
If you haven’t received a refund within the 7 workdays after your refund has been approved, contact your credit card company - it may take some time before your refund is officially recorded.
Please be aware that you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service. I don’t guarantee that I will receive your returned item.